Shipping and Returns Policy


A.Shipping Error: You may return new, unopened items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error - if you received an incorrect or defective item.

You will receive your refund once we have received your returned package.

If you need to return an item: Please Contact Us with your order number and details about the product you would like to return.

B. Returns: If you are not completely satisfied with your Pure Radiant Beauty product, you may return it within 30 days of purchase for a full refund (less shipping and handling charges). Please include the specific reasons you are returning your product. Mail the return product to Pure Radiant Beauty Ltd, with your original receipt and explanation to:

Pure Radiant Beauty Ltd. P.O. Box 38078, Parklands, Christchurch 8083. New Zealand


Shipping:

All orders will be processed and shipped within 2/3 business days from the time your order is submitted.

New Zealand Addresses:

We offer three methods of delivery within New Zealand NZ$
1. N.Z. Post - non tracked $4.50
2. N.Z. Post - tracked signature not required $6.00
3. Courier - signature required $9.50
4. All tracked and signature required Rural Deliveries attract a NZ post surcharge of: $2.80

Delivery times for NZ Post are normally 2/3 days from date of dispatch

Delivery times for courier are normally overnight from dispatch

NOTES: New Zealand Deliveries:

(a) If delivery is to a business you must include business name in the ship to delivery address.

(b) While we accept responsibility for parcels lost in transit, we cannot accept liability once delivered by NZ post to your nominated address.

(c) If a breakage occurs in transit please hold on to the item and package and contact us for instructions.

International Addresses:Unless requested otherwise, all International orders are forwarded Airmail via New Zealand Post. This is an economical and relatively secure service, and is available to the majority of countries in the world. However, this is no track and trace available for this service.

If you require a signature required service, please contact Pure Radiant Beauty customer services, however, please be aware this option is very expensive compared with NZ Post Airmail Service.

Rates are based on NZ dollar value of Purchases as follows:

Purchases up to $199.99 $15.00
Purchases between $200.00 and $399.99 $20.00
Purchases between $400.00 and $499.00 $25.00
Purchases above $500.00 $30.00

NOTES: International Deliveries

(a) The total retail price of the items purchased as detailed in the invoice is the figure that will be shown on the customs declarations. This is required by law in New Zealand and we are unable to declare an incorrect price or show as a gift.

(b) We strongly recommend that if your countries first language is not English that you also either add in “comments section of checkout” or email separately your shipping address in your own language. We will place this alongside the English address, on your parcel and this assists the postal agencies in your country to affect correct and timely deliveries.

(c) Customs and import regulations differ greatly from Country to Country. We are not aware of any restrictions by any country on the products we offer, however it is your responsibility to ensure that they are neither prohibited or restricted from being imported into your country.

Pure Radiant Beauty Limited accepts no liability for the refund or replacement of any goods or costs relating to the importing or confiscation by any Government agency within your country.

Also any Duties or Taxes levied against your order is not our responsibility.

Payment:

You will be redirected to the PayPal website when you place an order. You do not need to have a PayPal account and you can pay with a standard credit card.

You will be asked to enter your credit card.

Intellectual Property

The trademarks, logos and services marks (collectively, "Marks") displayed on this website are the property of Pure Radiant Beauty Ltd. You are prohibited from using any Marks for any purpose without the written permission of Pure Radiant Beauty Ltd. All information and content including software programs (Discover your Colours - App). Videos, on or through the Pure Radiant Beauty website (Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, licensing, creating derivative works, or using any content available through the Pure Radiant Beauty website for commercial or public purpose, unless specifically allowed for in writing by Pure Radiant Beauty Ltd.

Privacy

Any personal information provided by you will only be used for the purpose of fulfilling your orders and/or providing you with product information.

Your credit card details are used only for the purchase of orders and we use safe secure credit card processing options through Paypal, so your credit card details are never stored by Pure Radiant Beauty.

Content and Pricing

Pure Radiant Beauty reserves the right to change content and pricing without notice or warning.

Customer Reviews

Visitors may post their own personal reviews of product usage so long as the content is not illegal, obscene, objectionable, threatening, defamatory, infringing others privacy, infringing of intellectual property rights or otherwise injurious to third parties. Does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam"

You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of the content. Pure Radiant Beauty reserves the right to remove or edit such content. Pure Radiant Beauty has the right but not the obligation to monitor and edit or remove any activity or content.